How we handle your information
What we collect when you order from us, what we use it for, and what we will never do with it. Written to Canada’s PIPEDA and the applicable provincial legislation.
CBR Products is committed to protecting the personal information of our customers, employees and business partners, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
What we collect
- Name, company name, billing and shipping address
- Email address and phone number
- Order history and account details
- Payment information, processed securely. We do not store card numbers
- Website usage data, through cookies and analytics tools
How we use it
- To process and fulfill orders
- To communicate about orders, invoices and account activity
- To improve our website and customer experience
- To comply with tax, regulatory and compliance obligations, including ECO fee reporting
What we do not do
- We do not sell or rent your personal information to third parties
- We do not use your data for unsolicited marketing without consent
Cookies and analytics
We use cookies and third party analytics tools, including Google Analytics and Microsoft Clarity, to understand how visitors use the site and to improve it.
- Essential cookies. Required for the website and checkout to function.
- Analytics cookies. Page visits, behaviour and performance, through Google Analytics and Clarity.
- WooCommerce session cookies. These keep your cart and your login session.
You can disable non-essential cookies in your browser settings at any time. Disabling cookies may affect your ability to use parts of the site, including checkout.
How long we keep it
We retain customer records as required by Canadian tax law, generally seven years, and delete personal data that is no longer needed for business purposes on request.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at broda@cbrproducts.com.
CBR Products Ltd. #2110 – 1840 Broadway St., Port Coquitlam, BC V3C 2M8. Call or text 604-254-3325.