Shipping Policy

CBR Products ships across Canada and to the United States. Shipping options are selected at checkout.

Shipping Methods

Method	Details	Notes
Prepaid / Ship to Address	Carrier selected by CBR Products	Cost calculated at checkout
Own Carrier / Collect	Customer provides carrier & account	B2B accounts only
Local Pickup	1840 Broadway St, Port Coquitlam	Mon–Fri, 7:30am – 4:30pm

 

Processing & Lead Times

• Orders placed before 2:00 PM PST on business days are typically processed same day.
• Custom tint orders may require additional lead time.
• Shipping timelines vary by carrier and destination; CBR Products is not responsible for carrier delays.

Damaged or Lost Shipments

If your order arrives damaged, please document the damage with photos and contact us within 48 hours of delivery at alisha@cbrproducts.com. Claims submitted after 48 hours may not be accepted. For lost shipments, please allow the carrier’s standard investigation period.

Hazardous Materials

Certain products (stains, finishes, coatings) are classified as hazardous goods for shipping purposes. These items may only be shipped via ground transport and cannot be shipped by air. International shipments are subject to additional customs and compliance requirements.